Sometimes you'll find that sync isn't working - Endnote might appear to Sync, but it doesn't update your online library (which you can check at ). Go to the Endnote menu in Word and select update citations and bibliography Endnote keeps bringing up a “Select Matching Reference' window! This means your document is in unformatted citations mode. References look strange and appear in curly brackets Go to the Endnote menu in Word and select update citations and bibliography. Ball are the same person - use one or the other in all references.Ĭhanges to references aren't showing in the document To fix this, simply go through your library and make sure the author field is the same for all publications: eg. This usually means that the same author is appearing in your Endnote Library with multiple naming conventions. If you are citing a company or government agency, you will need to put a comma at the end of the full organisation name in the Endnote Library reference. There are a number of common causes for this issue: usually it relates to incorrect data in the reference in an Endnote library.

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